The Keys to Customer Service How to Win Customers and Keep Them

Answering service for small business

When running a business that sells good or services, it is important to remember that the job of the provider does not end at checkout. Being available for customer support and assistance after the purchase is essential to earning and maintaining customer rapport and trust. Ensuring that customers return and report satisfactory experiences to other consumers is integral to the success of your business.

Follow these basic guidelines to maintain serious customer service practices are your buisness:

1. Real Voices Matter
Heavily scripted calls eliminate two essential ingredients to the customer service experiences — empathy and emotion. In fact, 80% of customers prefer to contact CS representatives over the phone. By eliminating the machine, you are showing your Continue reading