Six Qualities in a Good Cleaning Business

Professional cleaning services

Bringing in a commercial cleaning business to maintain the facilities in your business can save you a ton of time and money, and improve your customer experience by presenting a pristine environment to them. Or your commercial cleaning business can be a sink hole of money that doesn’t leave you with anything to show for your investment, entirely dependent on the commercial cleaning business that you choose.


So how do you know if you’ve chosen the best commercial cleaning business for your company or not? Since starting a commercial cleaning business requires very little upfront investment, the market is flooded with business cleaning services, of varying degrees of legitimacy. On top of that, when a professional cleaning service burns their bridges and goes under, it’s relatively easy to regenerate with a new name, burying their red flags that would tell you to steer clear of them.


To avoid the bad ones, and find the best commercial cleaning service for your business, we’ve put together a list of qualities that a good cleaning business will possess:


Six Qualities in a Good Cleaning Business

  1. A good commercial cleaning company will give you references from other clients they’ve worked.

    Any cleaning business can present their best side to perspective clients, that doesn’t really tell you much about how effective they are at doing their job. However, if you can talk to (or even walk through) other businesses who the cleaning service has worked with for years and years, you get a good idea of the kind of service that they provide in a way that cannot be faked.


    It’s a good idea to ask for three references that are similar in size to your enterprise. The kind of service needed for a business much smaller or larger than yours will be different than your needs. You’ll get the most accurate idea of the service you’ll get by talking to businesses who use the same number of cleaning people for the same number of hours that you’ll need in your business.

  2. A good cleaning service gives you all the details in writing, up front.

    The cleaning service you’re considering can make all the promises in the world, but it’s only worth the paper it’s not written on if it’s not in writing. A respectable cleaning service will give you documentation including the scope of their service, details about what tasks their staff are responsible for, the type of products used, and the time-frames and frequency of the work. This gives you clear expectations, and gives you confidence that they aren’t just making empty promises to snag your business.

  3. A good commercial cleaning service includes thorough background testing and drug tests in the hiring process.

    You have to have a certain level of trust in your cleaning service to allow them access to the inner workings of your business, sometimes unsupervised. A good cleaning service knows that, and takes great care to only hire staff that can be trusted. This includes upfront background tests to ensure their new employees don’t have a criminal records, and random drug testing throughout their employment. This gives you peace of mind that your business and assets are in good hands.

  4. A good commercial cleaner introduces you to the facilities manager you’ll be working with, before you sign the papers.

    Some cleaning businesses pull the whole bait-and-switch. They have a dynamic sales team, but once they get your John Hancock on the dotted line, you’ll never see them again. How will you really know if you’ll work well with the facilities manager if you never meet them until the deal is done?
  5. A good commercial cleaner has extensive insurance coverage.

    Using a cleaning service that is adequately insured is important for protecting your business and assets, as well as limiting your liability if one of their staff members is injured on your property.

  6. A good commercial cleaner is easy to get a hold of.

    If you ever have any questions or concerns, you need to be able to get through to your account manager right away. This is a issue if you have to leave a voicemail and then wait a week for them to call you back.

Do you have any other questions or advice? Please share it in the comment section below!

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Sarah Todd

Sarah Todd

Sarah Todd, an investment banker, is a reporter and researcher for one of London’s leading media outlets. Formerly a trader and market maker at FTSE, she turned to media during the global recession. This website features some of her best and favourite articles, from all parts of the business world. Please let her guide you and your enterprise along the path to prosperity.